Privacy Policy
Last updated: 1 February 2025
QP Dental Clinic ("we", "us", "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you use our website (qpdent.com), contact us, or receive treatment at our clinic in Alanya, Turkey.
1. Data Controller
The data controller responsible for your personal data is:
QP Dental Clinic
Oba Mahallesi 23160 Sokak Latif Yılmaz Sitesi B Blok No:22/1BD, Alanya/Antalya, Turkey
info@qpdent.com
+90 530 068 25 87
2. What Data We Collect
We may collect the following categories of personal data:
Identity & Contact Data
Full name, email address, phone number, WhatsApp number, country of residence.
Health & Medical Data
Dental X-rays, panoramic images, photographs, medical history, treatment records, and any health information you share during consultations.
Financial Data
Payment details necessary to process your treatment fees. We do not store full credit card numbers on our systems.
Technical Data
IP address, browser type and version, device information, time zone setting, operating system, and browsing actions on our website.
Usage Data
Information about how you use our website, including pages visited, time spent, and referral sources.
Communication Data
Records of correspondence with us via email, WhatsApp, contact forms, or phone calls.
3. How We Collect Your Data
We collect personal data through:
Direct interactions — when you fill in our contact form, request a consultation, send us a WhatsApp message, call us, or visit our clinic.
Automated technologies — when you browse our website, we automatically collect technical and usage data through cookies and similar technologies (see our Cookie Policy for details).
Third parties — we may receive data from advertising platforms (such as Google Ads or Meta) when you interact with our advertisements, and from Trustpilot when you leave a review.
4. Legal Basis for Processing
We process your personal data based on the following legal grounds:
Consent
When you submit a contact form, request a consultation, or agree to receive marketing communications. You may withdraw your consent at any time.
Contractual Necessity
To provide the dental treatment services you have requested, including arranging travel, accommodation, and clinical care.
Legal Obligation
To comply with Turkish health regulations, tax laws, and other applicable legislation requiring us to retain certain records.
Legitimate Interests
To improve our services, maintain the security of our website, respond to enquiries, and carry out business analytics — provided these interests are not overridden by your rights.
5. How We Use Your Data
We use your personal data to:
•Respond to your enquiries and provide free online consultations.
•Create personalised treatment plans, schedule appointments, and deliver dental care.
•Arrange travel logistics including airport transfers, hotel accommodation, and appointment scheduling.
•Communicate with you about your treatment before, during, and after your visit — including aftercare support via WhatsApp.
•Process payments and issue invoices for treatment services.
•Analyse website usage to improve our services, content, and user experience.
•Send marketing communications about our services, offers, and dental health tips — only with your explicit consent.
•Comply with legal and regulatory obligations, including maintaining medical records as required by Turkish law.
6. Who We Share Your Data With
We may share your personal data with the following parties:
Clinical Partners
Dental laboratory technicians and specialist practitioners involved in your treatment, who are bound by confidentiality obligations.
Travel & Accommodation Partners
Hotels and transfer services that assist with your travel arrangements. We share only the data necessary to coordinate your stay.
Technology Providers
Website hosting, analytics (Google Analytics), and communication platforms (WhatsApp/Meta) that process data on our behalf under appropriate data processing agreements.
Legal & Regulatory Authorities
Turkish health authorities, tax authorities, or other bodies where disclosure is required by law.
We never sell your personal data to third parties.
7. International Data Transfers
Our clinic is based in Turkey. If you are located in the United Kingdom or the European Economic Area (EEA), your data will be transferred to Turkey when you engage with our services. We take appropriate safeguards to protect your data during such transfers, including the use of standard contractual clauses where applicable. By submitting your data to us, you acknowledge this transfer.
8. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:
•Medical and treatment records: 10 years from the date of your last treatment, in accordance with Turkish health legislation.
•Enquiry and consultation data: 2 years from the date of your last communication with us.
•Marketing consent records: until you withdraw your consent.
•Technical and usage data: 26 months from the date of collection.
9. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
Right of Access
Request a copy of the personal data we hold about you.
Right to Rectification
Request correction of inaccurate or incomplete data.
Right to Erasure
Request deletion of your personal data, subject to legal retention requirements.
Right to Restriction
Request that we limit the processing of your data in certain circumstances.
Right to Data Portability
Request a copy of your data in a structured, commonly used, and machine-readable format.
Right to Object
Object to the processing of your data for direct marketing purposes or based on legitimate interests.
Right to Withdraw Consent
Withdraw your consent at any time where processing is based on consent, without affecting the lawfulness of prior processing.
To exercise any of these rights, please contact us at info@qpdent.com. We will respond to your request within 30 days.
If you are not satisfied with our response, you have the right to lodge a complaint with a supervisory authority. For UK residents, this is the Information Commissioner's Office (ICO) at ico.org.uk.
10. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include SSL encryption on our website, secure storage of medical records, access controls for clinical data, and regular security reviews. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
11. Children's Privacy
Our services are not directed at individuals under the age of 18. Treatment for minors is provided only with the consent and involvement of a parent or legal guardian. We do not knowingly collect personal data from children without parental consent.
12. Third-Party Links
Our website may contain links to third-party websites, including social media platforms, review sites, and mapping services. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal data.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.
14. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Email: info@qpdent.com
Phone: +90 530 068 25 87
WhatsApp: +90 532 069 20 32
Address: Oba Mahallesi 23160 Sokak Latif Yılmaz Sitesi B Blok No:22/1BD, Alanya/Antalya, Turkey